Delivery Information

Freight is calculated on the total weight of the products ordered. Depending on the size of your order, this is either a metric weight or a cubic weight.

We endeavour to despatch your goods from our warehouse within 1 to 2 working days of receiving your order. Deliveries leave daily (Monday to Friday). Orders need to be placed by 11am on these days in order for them to go out the same day.

We use Australia Post for shipping almost all of our parcels. Australia Post provide a reliable and prompt service. The eparcel system used within Australia, enables us to track your parcel throughout Australia. A signature will be required for confirmation of delivery. If your delivery address is unattended then your parcel will then be taken to your closest post office awaiting collection.

For our larger items (over 22kg) or bulk orders, we may use Star Track Express or Hunter Express courier service. They also provide a very high quality and prompt service all over Australia. A signature will be required for confirmation of delivery. If there is no one to receive the parcel, our carrier will leave a card for you to ring their local depot to arrange a suitable time for re-delivery at a later date.

The average delivery times after despatch from our warehouse in Victoria (Australia) are as follows:

Some custom ordered product may extend the below delivery timeframe. Please contact us to find our relevant lead times for these specific products.

Delivery Times

Delivery to capital cities in Australia: Estimated Delivery Times
Melbourne, Sydney, Adelaide, Canberra within 1-2 working days
Brisbane within 2-3 working days
Hobart within 3 working days
Perth within 4-6 working days
   
Regional areas of VIC, NSW, SA, QLD, TAS within 3-4 working days
Western Australia within 5-7 working days
Northern Territory within 7-8 working days
Norfolk Island up to 6 weeks